Refund Policy
Plain-English version. Last updated 2026.
30-day refund window
You may request a refund within 30 days of the delivery date shown by the carrier.
Step 1: Contact us
Email domtrades@mail.grokbot.com (or use the Contact page) with your order number, the email used at checkout, and the reason for your request.
Step 2: We reply
We'll respond within 3 business days. If a return is needed, we'll send you the return address and instructions. Please don't send items back without contacting us first.
Step 3: Refund issued
Once approved (and, where requested, once your return is received), we'll refund the product price to your original payment method within 5 business days. Your bank may take a further 5-10 business days to show it.
Opened bottles
Opened bottles are eligible within the 30-day window. For safety reasons, returned supplements cannot be resold.
Damaged or wrong items
Received something damaged or incorrect? Email us a photo within 14 days of delivery and we'll replace it or refund you in full, including shipping.
Shipping costs
Original shipping costs are non-refundable unless the item was damaged, incorrect or delayed under our Shipping Policy.